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Frequently Asked Questions

ORDERS

Will you have stock of the items that I have ordered?

All efforts will be made to ensure that stock levels are adequately maintained. In the event of not having stock, you can contact our customer service department and one of our staff will be happy to assist.

Will you have stock of the items that I have ordered?

All efforts will be made to ensure that stock levels are adequately maintained. In the event of not having stock, you can contact our customer service department and one of our staff will be happy to assist.

Can I order online if I do not live in South Africa?

Unfortunately we only deliver within South African borders

How do I know if my order has been successfully placed or not?

On completion of an order and payment made, you will receive email confirmation and your order number. If paying by EFT, you will receive confirmation of your order and order number, once proof of payment has been received

My order has not arrived when I expected it to, what can I do?

Please allow 7 – 10 working days for delivery of your order, from date of payment. If you have not received your order within this time, please contact our customer service department and one of our staff will be happy to assist

How do I cancel an order?

Cancellation of an order can be done by sending an email to info@volpes.co.za, requesting the cancellation. Alternatively, you can call our customer service department and one of our staff will be happy to assist

Can I collect from my local branch instead of having home delivery?

Unfortunately not at this stage.

If you have more questions

DELIVERY

How long will it take for my order to be delivered?

Our delivery time is 7-10 working days, from date of payment

How long will it take for my order to be delivered?

Our delivery time is 7-10 working days, from date of payment

What areas do you deliver to?

We deliver to all areas within South Africa

What does delivery cost?

The cost of delivery is R90

 

Is there a minimum order for delivery?

No. Minimum order quantities or amounts will not be a consideration for the placement of orders.

What happens if there is no-one home when you deliver?

Our courier will send a SMS confirming date and time of delivery. If there is no one home to accept the delivery, arrangements can be made for an alternative date or time

If you have more questions

PAYMENT

Are my Credit Card details safe?

Yes. Besides using industry standard encryption techniques when processing payments, no card details are retained or recorded at the time of card authentication. Furthermore, the services of secure payment gateways are used as an additional form of security.

Are my Credit Card details safe?

Yes. Besides using industry standard encryption techniques when processing payments, no card details are retained or recorded at the time of card authentication. Furthermore, the services of secure payment gateways are used as an additional form of security.

How can I pay?

Payment can be made in one of three ways, Credit Card, Instant EFT and/or Electronic Bank Transfer. Regrettably cash or cheques payment on product delivery will not be accepted.

Can I pay cash or cheques on delivery?

Unfortunately not. Regrettably cash or cheques payment on product delivery will not be accepted.

If you have more questions

RETURNS & REFUNDS

What is the return policy?

We stand behind the quality of our product and will accept returns, provided the following conditions are met:

  • All returns must be made at your closet Volpes store
  • We are contacted within 30 days of the goods being received
    in this period of crisis
  • The product has not been used
  • The product has not been washed
  • The product has not been damaged or soiled in any way
  • The product is still in its original packaging
  • Volpes do not accept returns on duvet inners, pillows, mattress or pillow protectors due to hygienic reasons

As per the Consumer Protection Act (2011), customers are permitted to return goods within a period of 6 months, in the case of a manufacturing defect. Volpes reserves the right to have the product returned to us for inspection before a replacement is sent.

Custom-made items: Since each order is made to your individual specifications, we cannot accept any returns for any reason other than a manufacturing defect.

When contacting Volpes regarding a return, please include your order number and reason for return on the correspondence.

Online purchases may be returned to any Volpes store with a valid receipt and under the conditions that have been listed above.

What is the return policy?

We stand behind the quality of our product and will accept returns, provided the following conditions are met:

  • All returns must be made at your closet Volpes store
  • We are contacted within 30 days of the goods being received
    in this period of crisis
  • The product has not been used
  • The product has not been washed
  • The product has not been damaged or soiled in any way
  • The product is still in its original packaging
  • Volpes do not accept returns on duvet inners, pillows, mattress or pillow protectors due to hygienic reasons

As per the Consumer Protection Act (2011), customers are permitted to return goods within a period of 6 months, in the case of a manufacturing defect. Volpes reserves the right to have the product returned to us for inspection before a replacement is sent.

Custom-made items: Since each order is made to your individual specifications, we cannot accept any returns for any reason other than a manufacturing defect.

When contacting Volpes regarding a return, please include your order number and reason for return on the correspondence.

Online purchases may be returned to any Volpes store with a valid receipt and under the conditions that have been listed above.

How will I be refunded for items bought online?

We will refund you as per your payment option, once we have received the goods.

You can also visit your nearest Volpes store for a refund.

If you have more questions

GENERAL

Why the need to Register on the site?

As a Virtual store, it is important that the best service is provided for clients by personalising the experience and ensuring that clients will qualify for any promotional activities, site developments and loyalty/reward based programs that will be implemented.

Why the need to Register on the site?

As a Virtual store, it is important that the best service is provided for clients by personalising the experience and ensuring that clients will qualify for any promotional activities, site developments and loyalty/reward based programs that will be implemented.

What happens if I lose my Password?

It is recommended that if in a case such as this, the client selects “Forgotten Password” at their earliest convenience in order to make the necessary changes and secure their user access.

Are my personal details secure?

Yes. When asked to share private details, such as personal or payment information, the information is encrypted and protected with the best encryption software in the industry – SSL (Secure Socket Layer). A lock icon at the bottom of your browser will be displayed, confirming that it is an encrypted page.

What is a Cookie, and why are they being used on this website?

A cookie is a small piece of information stored by the browser and the Operating System on your computer. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the website to speed up identification and ordering and delivery processes.

What happens if someone logs on using my details?

It is strongly recommend that personal login details and passwords are kept private to avoid anyone else logging onto the website. An option is available to change passwords in the “Forgotten Password” section of the website. In the event that someone, or there is suspicion that someone is accessing the site with your personal credentials please contact us at your earliest convenience as per the Contact Us details on the site.

Will I receive unsolicited e-mails and marketing information?

No. As part of the data capture process a client will be given the choice whether they would like to be kept informed or contacted in the event of special offers and/or promotions.

How do I change my address, contact details or marketing permissions?

Log on to the website and amend your details via the My Account option.

If you have more questions

Size Charts

Purchasing the correct size.

DUVET COVER SETS

Duvet cover set size
Single
92(w) x 188(l) cm
SINgle

150(w) x 200(l)cm

Single XL
92(w) x 200(l) cm
single xl
150(w) x 200(l)cm
Three Quarter
107(w) x 188(l) cm
Three Quarter
200(w) x 200(l)cm
Three Quarter XL
107(w) x 200(l) cm
Three Quarter xl
200(w) x 200(l)cm
Double
137(w) x 188(l) cm
Double
230(w) x 200(l)cm
Double XL
137(w) x 200(l) cm
Double xl
230(w) x 200(l)cm
Queen
152(w) x 188(l) cm
Queen
230(w) x 220(l)cm

Queen XL
152(w) x 200(l) cm
Queen xl
230(w) x 220(l)cm

King
183(w) x 188(l) cm
King
260(w) x 230(l)cm
King XL
183(w) x 200(l) cm
King xl
Super King
Super King

FITTED SHEETS

Fitted Sheet
Single SL
92(w) x 188(l) cm
Single/Three Quarter
91(w) x 190(l) x 28(d)cm
Single XL
92(w) x 200(l) cm
Single/Three Quarter
91(w) x 190(l) x 28(d)cm
Three Quarter SL
107(w) x 188(l) cm
Single/Three Quarter
107(w) x 190(l) x 28(d)cm
Three Quarter XL
107(w) x 200(l) cm
Single/Three Quarter
107(w) x 190(l) x 28(d)cm
Double SL
137(w) x 188(l) cm
Double/Queen
137(w) x 190(l) x 28(d)cm
Double XL
137(w) x 200(l) cm
Double/Queen
137(w) x 190(l) x 28(d)cm
Queen SL
152(w) x 188(l) cm
Double/Queen
150(w) x 190(l) x 28(d)cm
Queen XL
152(w) x 200(l) cm
Double/Queen
150(w) x 190(l) x 28(d)cm
King SL
183(w) x 188(l) cm
King
180(w) x 190(l) x 28(d)cm
King XL
183(w) x 200(l) cm
King
180(w) x 190(l) x 28(d)cm
Super King
King
Fitted Sheet XD
Single SL
92(w) x 188(l) cm
Single/Three Quarter
91(w) x 190(l) x 37(d)cm
Single XL
92(w) x 200(l) cm
Single/Three Quarter
91(w) x 190(l) x 37(d)cm
Three Quarter SL
107(w) x 188(l) cm
Single/Three Quarter
107(w) x 190(l) x 37(d)cm
Three Quarter XL
107(w) x 200(l) cm
Single/Three Quarter
107(w) x 190(l) x 37(d)cm
Double SL
137(w) x 188(l) cm
Double/Queen
137(w) x 190(l) x 37(d)cm
Double XL
137(w) x 200(l) cm
Double/Queen
137(w) x 2000(l) x 37(d)cm
Queen SL
152(w) x 188(l) cm
Double/Queen
150(w) x 190(l) x 37(d)cm
Queen XL
152(w) x 200(l) cm
Double/Queen
150(w) x 200(l) x 37(d)cm
King SL
183(w) x 188(l) cm
King
180(w) x 190(l) x 37(d)cm
King XL
183(w) x 200(l) cm
King
180(w) x 200(l) x 37(d)cm
Super King
King
215(w) x 200(l) x 45(d)cm

Flat sheet

Flat Sheet
Single SL
92(w) x 188(l) cm
Single/Three Quarter
180(w) x 250(l)cm
Single XL
92(w) x 200(l) cm
Single/Three Quarter
180(w) x 250(l)cm
Three Quarter SL
107(w) x 188(l) cm
Single/Three Quarter
180(w) x 250(l)cm
Three Quarter XL
107(w) x 200(l) cm
Single/Three Quarter
180(w) x 250(l)cm
Double SL
137(w) x 188(l) cm
Double/Queen
250(w) x 250(l)cm
Double XL
137(w) x 200(l) cm
Double/Queen
250(w) x 250(l)cm
Queen SL
152(w) x 188(l) cm
Double/Queen
250(w) x 250(l)cm
Queen XL
152(w) x 200(l) cm
Double/Queen
250(w) x 250(l)cm
King SL
183(w) x 188(l) cm
King
270(w) x 250(l)cm
King XL
183(w) x 200(l) cm
King
270(w) x 250(l)cm
Super King
King
270(w) x 250(l)cm

Quilt set

Quilt set
Single SL
92(w) x 188(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Single XL
92(w) x 200(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Three Quarter SL
107(w) x 188(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Three Quarter XL
107(w) x 200(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Double SL
137(w) x 188(l) cm
Double/Queen
230(w) x 220(l)cm
Double XL
137(w) x 200(l) cm
Double/Queen
230(w) x 220(l)cm
Queen SL
152(w) x 188(l) cm
Double/Queen
230(w) x 220(l)cm
Queen XL
152(w) x 200(l) cm
Double/Queen
230(w) x 220(l)cm
King SL
183(w) x 188(l) cm
King
260(w) x 230(l)cm
King XL
183(w) x 200(l) cm
King
260(w) x 230(l)cm
Super King
King
260(w) x 230(l)cm

Comforter set

Comforter set
Single SL
92(w) x 188(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Single XL
92(w) x 200(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Three Quarter SL
107(w) x 188(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Three Quarter XL
107(w) x 200(l) cm
Single/Three Quarter
180(w) x 200(l)cm
Double SL
137(w) x 188(l) cm
Double/Queen
250(w) x 220(l)cm
Double XL
137(w) x 200(l) cm
Double/Queen
250(w) x 220(l)cm
Queen SL
152(w) x 188(l) cm
Double/Queen
250(w) x 220(l)cm
Queen XL
152(w) x 200(l) cm
Double/Queen
250(w) x 220(l)cm
King SL
183(w) x 188(l) cm
King
270(w) x 230(l)cm
King XL
183(w) x 200(l) cm
King
270(w) x 230(l)cm
Super King
King
270(w) x 230(l)cm

Duvet inner

Duvet inner
Single SL
92(w) x 188(l) cm
130(w) x 200(l)cm
Single XL
92(w) x 200(l) cm
130(w) x 200(l)cm
Three Quarter SL
107(w) x 188(l) cm
150(w) x 200(l)cm
Three Quarter XL
107(w) x 200(l) cm
150(w) x 200(l)cm
Double SL
137(w) x 188(l) cm
200(w) x 200(l)cm
Double XL
137(w) x 200(l) cm
200(w) x 200(l)cm
Queen SL
152(w) x 188(l) cm
230(w) x 200(l)cm
Queen XL
152(w) x 200(l) cm
230(w) x 200(l)cm
King SL
183(w) x 188(l) cm
230(w) x 220(l)cm
King XL
183(w) x 200(l) cm
230(w) x 220(l)cm
Super King
260(w) x 230(l)cm

Pillows

Standard (use on Single - Queen)
45(w) x 70(l)cm
King (use on King - Super King)
50(w) x 900(l)cm
Continental
70(w) x 70(l)cm
Body Pillow
45(w) x 150(l)cm

Standard curtain sizes

Standard Width
Standard Length
230(w) x 218(l)cm
Extra Length
230(w) x 250(l)cm
Tie top Curtain sizes
140(w) x 270(l)cm
Café Curtain sets
300(w) x 120(l)cm
Wider Width
Standard Length
270(w) x 218(l)cm
Extra Length
270(w) x 250(l)cm
Tie top Curtain sizes
Café Curtain sets

Curtain drops per window width

Width
1,4m
Eyelet 140cm wide
2
Taped 230cm wide
2
Eyelet 230cm wide
2
Taped 270cm wide
2
Eyelet 270cm wide
2
2
Width
2m
Eyelet 140cm wide
2
Taped 230cm wide
2
Eyelet 230cm wide
2
Taped 270cm wide
2
Eyelet 270cm wide
2
2
Width
2,5m
Eyelet 140cm wide
2
Taped 230cm wide
2
Eyelet 230cm wide
2
Taped 270cm wide
2
Eyelet 270cm wide
2
2
Width
3m
Eyelet 140cm wide
4
Taped 230cm wide
4
Eyelet 230cm wide
4
Taped 270cm wide
4
Eyelet 270cm wide
4
4
Width
3,5m
Eyelet 140cm wide
4
Taped 230cm wide
4
Eyelet 230cm wide
4
Taped 270cm wide
4
Eyelet 270cm wide
4
4

Towels

Indulge
Face Cloth
30(w) x 30(l)cm
Guest Towel
30(w) x 50(l)cm
Bath Mat
50(w) x 80(l)cm
Hand Towel
50(w) x 90(l)cm
Bath Towel
70(w) x 140(l)cm
Bath Sheet
90(w) x 160(l)cm
Snag Free
Face Cloth
30(w) x 30(l)cm
Guest Towel

50(w) x 80(l)cm

Bath Mat
50(w) x 90(l)cm
Hand Towel
70(w) x 130(l)cm
Bath Towel
85(w) x 150(l)cm
Bath Sheet
0
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